DawsonsERA

User Guides

Reader Portal User Guide

Admin Portal User Guide

Authentication

Managed User Access Overview

Downloading eBooks to an Android device

Downloading eBooks to iOS

Tutorial Videos

  1. How can I download an eBook?
  2. How do I copy from an eBook?
  3. How do I preview an eBook?
  4. How do I request a rental?
  5. How do I suggest a title for purchase?
  6. How do I print from an eBook?
  7. How do I use citation managers?
  8. What is My Bookshelf?

 

Contents

 

Browser Issues
Windows
Mac
Macs and Firefox
Linux

Read Online Issues
PDFs opening a separate window
Blank reading pane
Search results not highlighted
Read aloud

Download Issues
You must be connected to the network
Password required                                                

iPhones/iPads
 

 

Browser Issues

Windows

If you receive the error “Internet Explorer has encountered a problem and needs to shutdown” whilst reading a book online, check to see if you have the quickfind browser helper object installed. In order to use dawsonera, you will need to disable this helper. 

Mac

In order to view dawsonera titles on a Mac, you need to make sure that the PDF viewer is set to Adobe. It is normally set to Preview by default.

Mac and Firefox

If you find that PDFs are opening externally, again, please make sure that Adobe is the default PDF viewer. Please see the below sites for further information on using Macs and Firefox

 

·         http://support.mozilla.com/en-US/kb/Opening+PDF+files+within+Firefox 

·         http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox

·         http://addons.mozilla.org/en-US/firefox/addon/7518


 

Ubuntu and Firefox

As with Macs the default PDF viewer is not Adobe Reader; it is an open source alternative that doesn’t support dawsonera’s embedded PDF functionality. To enable PDFs to be read inline you need to remove it and install Adobe's official PDF reader for Linux. This can be downloaded from

http://www.adobe.com/support/downloads/product.jsp?product=10&platform=unix

 

Read Online Issues

PDFs Opening in a Separate Window

If you find whilst reading a title online that each page opens up outside the browser, please open Adobe and go to Edit>Preferences>Internet and make sure the option ‘display PDF browser’ is enabled.

If the PDFs still open externally, it would suggest a problem with the settings on the PC. There are several Adobe help pages regarding this

·         http://kb2.adobe.com/cps/328/328233.html

·         http://www.adobe.com/support/products/readerviewing.html

·         http://www.adobe.com/support/reader/

 

Blank Reading Pane

There is a bug within Adobe X which doesn’t allow users to read embedded PDFs whilst using Internet Explorer 8. The current solutions for this are to downgrade to Adobe 9 or switch to a different browser such as Firefox or Google Chrome.

 

**Adobe released a patch for this in February 2011 so users still experiencing this problem should upgrade to the latest version of Adobe.

 

Search Results Not Highlighted

If your search results are not being highlighted whilst reading online and you are using Adobe 9 or previous versions, please open Adobe and go to Edit>Preferences>Search and tick ‘enable search highlights from external highlight server.’

Please note Adobe have removed this functionality from Adobe X and later versions.

 

Read Aloud

If you are having problems activating the read out loud feature online, please download the title and it should work as normal.

To change the read out loud preferences (voice, pitch, volume etc.) open Adobe and go to Edit>Preferences>Reading>Read Out Loud Options.

 

Download Issues

You Must be Connected to the Network

Titles on dawsonera are protected by Digital Rights Management. Part of this protection requires Adobe Reader to verify the licence from https//drm.dawsonera.com so you need to allow this outbound traffic.

Password Required

If you are being asked for a password when you go to open a downloaded eBook, this is likely to be because you are using Ubuntu. You need to change Adobe to be your default PDF viewer.

iPhones/iPads & Andoid

eBooks can be read online using iPhones and iPads by accessing www.dawsonera.com as normal via Safari. Please follow the step-by-step instructions in the guides at the top of the page for downloading to iOS and Android.